Our Guarantee
 

We make every attempt to ensure that you are satisfied with your experience at Stefanie Clare Hair and Beauty. In the event that you are not completely satisfied, please let us know at the time of your service or within 48 hours after your service has been performed. 

 

Refunds

All services are non-refundable but we will be more than happy to schedule a corrective service free of charge.

 

The service must be a mistake from the service provider... not something you might have changed your mind about

(after the service has been performed).  In case of a disagreement, a redo must be validated by management.

You have 48 hours to contact the Salon to receive a complimentary service to adjust any dissatisfaction. 

 

Please keep in mind, using box colour or going from Darker to Lighter tones may result in more than one service to achieve your desired result. This will be discussed on your consultation.

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48 Hour Cancellation Policy

48 Hour Cancellation Policy

We understand that unforeseen circumstances happen and you may need to cancel or change an appointment with us.

In order to respect the time of both our guests and our staff, we simply ask that you notify us of a cancellation or reschedule no less than 48 hours prior to the reservation.

 

This allows us ample time to fill the reservation should you need to cancel/reschedule your service. Appointments that are cancelled less than 48 hours prior to the start of your service, will result in a charge of 50% of the cost of service/services you are reserved for. Appointments can be rescheduled on receipt of payment. Deposits are non refundable if less than 48 hours notice is given.

 

No Show

In order to respect the time of our stylists if an appointment is no showed you will be subject to a no show fee. No show reservations will be charged 100% of the total amount due for services, and you can possibly be serviced in the future on a walk-in only basis.
 

 

Head Lice

It is against our Policy to perform services on clients with head lice. If a client has been diagnosed with head lice while receiving a service in the salon we would not be able to complete the service the same day. We would be able to complete the service within 48 hours once the head lice treatment has been completed.

 

Gift voucher Policy

* Gift vouchers are valid for up to 6 months from the date of purchase and must be presented at time of service.

* All gift vouchers are non-refundable.

* Gift vouchers with specific treatments on are only for this service, can be bought as an amount too. Cash change will not be given.

 

Privacy

Information collected from this site is only used if we need to contact you for further information regarding your appointment.